Customer Experience Manager at Old Mutual South Africa Cape Town, South Africa

 

Customer Experience Manager

Old Mutual South Africa
Cape Town, South Africa


Full–time

 Apply on LinkedIn 

Your time is now to be your exceptional best at Old Mutual! 


Job Description 
This role will support the strategic design, implementation, and optimization of Customer Experience (CX) programs and initiatives that ensure a best-in-class customer experience. 
• Customer Experience Measurement & Insights Strategy 
• Implement relevant governance models to measure CX 
• Manage the implementation of measurement tools 
• Manage the implementation of tools to drive Customer Intelligence
• Build Capability 
• Measure, report and provide continuous improvement initiatives in CX

 

Experience required: 
• Project management experience and certification advantageous 
• 2-5 years experience related to Customer Experience, preferably within Financial Services (Employee Benefits advantageous). 
• Minimum 2 years experience in running a Customer Experience function. 
• Knowledge and experience in drafting and implementation of Customer Experience strategies. 

Skills 
Analytical Decision Making, Analytical Thinking, Business and Financial Management Portfolio reporting, People Management, Strong Communication & Presentation skills 

Education:  Bachelors Degree (B) 

Closing: Date 17 August 2023

 Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. 

All prospective employees are required to disclose their vaccination status as part of the recruitment process. 

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so

Typical Pay for this Type of Work

 Payscale

ZAR 150k–400kper year

Customer Experience Manager

Based on local employers

 

Indeed

ZAR 13k–37kper month

Customer Service Manager

Based on local employers

 

Glassdoor

ZAR 510kper year

Customer Service Manager

Based on local employers

Old Mutual South Africa

oldmutualinvest.com

 See web results for Old Mutual South Africa


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