Key Account Manager at Microtronix Manufacturing Johannesburg, South Africa

 Key Account Manager 

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Microtronix Manufacturing a leader in the SMT industry and electronic manufacturing is looking for dynamic talent to come and join our innovative team.

In particular, the business is looking for an exceptional Key Account Manager to join the team to manage existing client relationships (note this is not a sales role). If you have experience in Customer / Key Account Management, we would like to meet you.

Description
The key account manager’s main role will be to retain top customers and consistently nurture those key relationships over time. Ideally, become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

Responsibilities.
  • Timeous and accurate quoting for all customer-requested jobs, after full costings and indicative quotes have been received by finance, to ensure reasonable company margins are obtained,
  • Receiving of all Customer purchase orders, and the subsequent processing of all sales orders after checking them against the quotations that were given to the customer,
  • Initiation of production orders of all jobs relating to customer sales orders,
  • Oversight of incoming customer-supplied components,
  • Effective and timeous liaison and communication with all customers, either directly or via electronic means, and manage/grow personal interactions with customers,
  • Manage customer requests/complaints/requirements in terms of agreed customer request turnaround timeframes(expectation management),
  • Keep all customers informed of possible Product delivery delays, and assist in expediting and resolving issues relating to delays, including stores, procurement and production,
  • Conduct regular Customer Satisfaction Surveys with a target of 100% customer satisfaction,
  • Effective and timeous liaison and communication with all stakeholders, including production (factory managers), procurement, stores, finance, quality control and other support as appropriate,
  • Ensure the ERP system, including relevant reports, are regularly updated for all Sales and Customer Relationship related activity (only) until goods are delivered, and the relevant production order is closed on SAP,
  • Ensure no finished goods stock movement occurs without the relevant ERP processes/ paperwork having been completed.

Requirements:
  • Minimum 3 years experience in servicing key customer accounts,
  • Project management skills and experience in managing projects in a fast-paced environment would be highly beneficial,
  • Expertise in using a full ERP system essential,
  • Highly motivated and service driven,
  • Ability to work in a team under pressure


Typical Pay for this Type of Work

Glassdoor

ZAR 80k–300kper month

Key Account Manager

Based on local employers


Payscale

ZAR 150k–1.1Mper year

National Account Manager

Based on local employers


Indeed

ZAR 17k–48kper month

Account Manager

Based on local employers


See web results for Microtronix Manufacturing


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