Head of Reservations for a Hospitality Group at Summit Recruitment & Search Nairobi, Kenya


     Head of Reservations for a Hospitality Group  Nairobi, Kenya

Our client, a Hospitality group with offices in Nairobi, is looking for a driven and dynamic Head of Reservations to manage the Reservations team. The successful candidate’s primary role will be to lead the development and execution of a strategic plan – combining people, processes and tools–that achieves 100% conversion rate (inquiries to confirmed bookings). He/She must have at least 5 years of experience in a reservations management role within the hospitality industry - ideally within the Safari hospitality industry.

Key Requirements:

• Ensure existing and new team members have the capability to (1) internalise & consistently follow SOPs; and (2) learn and optimally use tools (technology) provided

• Review, assess and evolve the portfolio of SOPs deemed necessary to achieve the primary goal

• Ensure the proper use of a CRM software to track team member performance and other KPIs acting as leading indicators towards the achievement of the primary goal

• Effectively with other departments (e.g. finance) to ensure the booking procedure is following cross-functional policies and SOPs

• Training the reservation team

• Ensure high employee engagement within the reservations team, with a focus on morale and job satisfaction


• Bachelor's degree in hospitality management, business administration, or a relevant field

• At least 5 years of experience in a reservations management role within the hospitality industry - ideally with Safari hospitality industry

• Excellent “floor leader” motivation, communication and decision-making skills

• Proficiency in using Central Reservation System

• Strong analytical skills with the ability to interpret data and trends

• Exceptional customer service skills and a passion for delivering high-quality inquiry management experiences

Monthly gross salary: Negotiable depending on experience

Position Level: Management Level

Location: Nairobi, Kenya

Deadline: 6th of August, 2023


We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

• ** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement


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