ENGIE ENERGY ACCESS Technical Operations Officer - Kenya

ENGIE ENERGY ACCESS Technical Operations Officer

Job Title: Technical Operations Repair Officer
Department: Operations
Reporting Line: Head of Operations
Location: Nairobi, Kenya
Job Grade: 11

About ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.5 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

Job Purpose/Mission 
The Tech-Ops Repair Officer is responsible for the incoming Quality Checks (IQC), dis/assemble, repair and refurbishments of EEA Kenya products (Solar Home System and components) as per defined processes and procedures, for timely delivery against distribution targets. Tech-Ops Repair Officer will further be responsible for workshop management, tools management, inventory control of work in progress items and spare components and first level maintenance and servicing of facility's electrical infrastructure. Conduct any additional technical task as prioritized and instructed by the direct supervisor.

• Achieving targeted weekly, monthly and quarterly requirements in terms of conducting IQCs for incoming shipments, assembling new systems, refurbished items and repaired items
• Manage and monitor accurate performance of workshop tools: Testjigs, Testers (panel, battery), Soldering stations, Flashers and Multimeters, Battery recovery machines, Inverters, Power supplies, Float & “Desulfation” stands and other related tools.
• Maintain and improve workshop activities and facilities; follow and adhere to departmental and organizational policies and procedures to maximize output.
• Categorize and properly document all the tested returned system parts to ensure data accuracy (Physical and PAYGEE)
• Assembly new products according to the EEA dis/assembling procedures ad guidelines.
• Clean and test all returned system parts for example batteries and panels.
• Categorize and properly document all the tested returned systems parts to ensure data accuracy.
• Repair printed circuit Boards and appliances according to procedures and guidelines.
• Check the quality of all refurbished components according to latest technical standards and requirements.

Knowledge and skills
• Minimum years of experience required for success in the role
• Specific experience in certain fields or technical areas
• Is leadership experience required?
• Other required experience
• Good to have experience

• ≥3 year of working experience in technical roles related to EEA K Technical Operations (Solar technology, Battery technology, Solar controllers, Solar Panels and Test equipment)
• Hands-on experience in accurate soldering and other required repair services
• Experience with operational improvement techniques (Kaizen and 5S, 6 Sigma, etc.) is a plus
• Very good organizational and interpersonal skills and team player

• English
• French is a plus

• Good Computer Skills (Ms Office); experience with using Database is a plus

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.

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